Problem details: Customer's computer is a really great and powerful machine, but it's runnly slower than it should based on it's specs

Solution details: remove junk files. Update all the antivirus definitions, apply all the windows updates and will install firefox.

Problem details: Customer needed help connecting 2 computers together to share a common printer. Both computers were Windows XP. Customer wanted the laptop to print off the desktop.

Solution details: Connected to both computers. Was not able to secure a connection from laptop to the desktop due to sharing difficulties, however, was able to offer a temporary solution where the desktop would print from the laptop.

Problem details: Customer having trouble with Windows Updates. Possible spyware/virus.

Solution details: Reconnecting to resolve issues.